FREQUENTLY ASKED QUESTIONS

Our cards are produced with a high quality gloss finish backed on premium 5mm foamex boards, which is 2mm thicker than our competitors.   Our posters are printed on 300gsm Hi-White ultra Pearlescent professional paper.

We offer the following sizes:

Cards

Medium 184mm x 290mm

Large 249.5mm x 392mm

Posters

A4 210mm x 297mm

A3 297mm x 420mm

Standard Production

Our standard production time is 3 to 5 working days, this starts from the time of your order and ends once the item has been shipped from Sports Cards.

Within 3 working days you will receive a proof of your edited card (with all backgrounds edited out) once this has been approved* your order will dispatch within 1 working day.

Faster Production

By opting for our faster production your card will be prioritised and it will be edited within 1 working day, as soon as it is edited you will receive a proof and once approved* your order will dispatch within 1 working day.

*If your proof is not signed off by you in within 24 hours of receiving it, we will go to print.

Standard UK shipping is included on all our cards. Standard shipping is Royal Mail 2^nd class.

We offer advanced shipping options, of Royal Mail 24, and Royal Mail Special delivery, at an additional cost.

The production times detailed above, DO NOT include time for delivery, as we cannot be held responsible for our delivery provider, once the card has been dispatched by us.

Here are some tips for choosing the best image for your card:

• Your image should contain the person’s head, shoulders and chest. These should fill as much of the image as possible. 
• The further away the subject is, the more likely your photo will be blurry or pixelated when printed.
• Please try to select a photo where your subject is clearly visible against the background
• Your image should be taken in good lighting if possible. 
• Websites like Facebook, Instagram etc. reduce the quality of images when they store them online. Please use the original photo file wherever possible (from your phone or camera). 
• If you didn’t take the photo, you can always ask whoever did to email you the original file.
• The same applies for using screenshots and images received via Whatsapp or any other messaging platform. Please try to use the original file where possible.

If we notice your image is of poor quality, we will try to get in touch. But we cannot guarantee this. 

We’ll do the best we can with the image you give us but providing a suitable photo remains your responsibility.

Yes all you have to do is provide us with the full image and the background will be removed by one of our team. What you see on the website is just a preview and not the final design.

If you are unhappy with the condition of your card when it arrives, please get in touch with our support team on sportscards@stattoo.co.uk or on the chat button

All orders are checked by us before delivery, however damage may occur in transit. If this is the case, please contact us.

Have you placed an order over 10 business days ago and it still has not been shipped?

First thing to do in this case is check all of your emails, including your spam folder for any emails from our team. If there has been any issues with your order our team would have emailed you about it. 

If you cannot find any emails from our team please use one of the contact buttons at the bottom of this article and get in touch with us so we can look into your order.

All of our sales are final, no refunds can be processed due to all of our products being personalised and/or manufactured on demand specifically for the customer.

Any valid refunds are processed as Sports Cards store credits. This will ONLY allow you to place orders on sports-cards.co.uk

To be eligible for a replacement, your item must have been damaged in the delivery process or if a mistake has been made by us when personalising our custom item. You must provide photo evidence of damages or mistakes.

If for some reason the shipment from us does not get delivered to you after 15 working days from shipping day we will look into this and consider the parcel as lost.